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Advantages of an Independent Alternative Dispute Resolution (ADR) System
  • International eGaming technical process compliance seal, is a live heart beat seal that offers self-regulated compliance services to companies, operating under different jurisdictions, with the aim to confirm 'Gambling Companies’ compliance with appliable regulations.
  • International eGaming provides a clear overview of the regulatory process requirements and support to align with the legal standards.
  • International eGaming’s team has more than 10 years handling different types of Alternative Dispute Resolution (ADR) cases and with more than 25 years experience in the online gaming industry.
  • An independent ADR system is not just a compliance tool—it’s a strategic asset that supports player trust, operational efficiency, legal protection, and long-term brand success. For online gaming operators, it’s a vital part of running a sustainable, player-focused business.
  • Having an independent Alternative Dispute Resolution (ADR) system in place offers several strategic, legal, and operational advantages for an online gaming operator.

International eGaming (IEG) seal provides some of the services of the critical aspects of the legal framework as it relates to:

Complaints Handling - ADR

This is a set of processes used to resolve conflicts outside traditional court litigation. It provides more flexible, faster, and cost-effective alternatives for resolving disputes “ADR”.

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Self Exclusion

Self-exclusion is a responsible gambling measure that allows individuals to voluntarily restrict their access to gambling activities for a specified period. It is designed to help those who wish to control their gambling behavior, prevent addiction, or take a break from gambling. Participation is voluntary, and the restrictions may apply to physical gambling venues, online platforms, or both, depending on the jurisdiction

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Player's Back Up

The License Holder is to maintain a digital record of specific critical information about players, their gaming transactions and their financial transactions. This critical player information must be kept available to the authorities at all times on a server of a Tier-IV certified data center.

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License Policies Preparation

IEG offers preparation of several policies, but not limited to:
  • AML/CFT Policies
  • Know Your Customer Policy
  • Risk Assessment Policy
  • GDPR Policy
  • Responsible Gaming Policy
  • Terms of Service Policy
  • Crypto Risk Management Policy
  • Information Security Policy
  • Player’s Complaint Policy
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IEG offers different types of players complaint handling, but not limited to:

Wagering disputes

Probability disputes

Bonus disputes

Responsible gaming disputes

Problem Gambling disputes

Legal threats / demand letters

Underage cases

ATOs (account take overs)

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